Exchanges, Refunds & Returns

The following policy is for US orders only - please note that we are closing out inventory and all sales are considered final, therefore outright refunds/returns are not being accepted. However, we want you to love your CARE BY ME USA purchase, so if you aren’t absolutely delighted with your purchase, we make it easy for you to exchange it for free (no additional postage or insurance required). We will issue a return label or provide another source of prepaid shipping, and your new item will be shipped as soon as the exchanged one is received in our warehouse.

Please ensure that you follow the directions provided and we will get this exchange done for you as quickly as possible. Whatever form of shipping is supplied to you (UPS or USPS), we will provide a prepaid label. However, you will need to package the goods and include your name, address, email address, phone number and order number (if available) INSIDE the package - this will help us to ensure the refund is allocated appropriately.

If you do not wish to use the shipping that we provide, please be sure to ship the package with a carrier that can provide tracking and insurance. CARE BY ME USA cannot replace packages lost during return shipment if proof of tracking is not available. If you choose to utilize your own shipping the cost will not be reimbursed. Please contact us for a return address.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sale/discounted prices are final.

Shipping

In order for the shipping to be free for the exchange, you must contact Care By Me USA at info@carebymeusa.com prior to shipping. We will provide you with a prepaid return label.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75 yourself, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive your exchange item.

@2021